How to reset your forgotten or lost password

Step 1:
Firstly open your browser and go to your management system.

Your management system will be your website URL followed by /secure ( for example )

If you do not remember your password or cannot login, simply click on the "Forgot Password" text. Thereafter you will be able to type in your username, submit and an e-mail will be sent to you then proceed to Step 4.

Step 2:
After entering your username and password go to the Users tab and search for the user that you want to reset the password for.

Step 3:
Click on the row for user you want to reset the password for, then click the edit button at the top of the page.

Once on the edit page:

  • Scroll down to the bottom where you will see Login Details.

Step 4:
Click on the text that says "Click here to reset the password and notify the user by e-mail"

Then open the mail application for the user and open the mail from Prop Data Support.

Step 5:
Click "Click here to set password."

Finally enter a password of your choice.

Congratulations! You have now successfully reset your password.